How are your items packaged?
Items are gift wrapped in a little pink candy stripe paper bag, sealed in a small padded envelope and sent 1st class recorded delivery with a little Sugar Mouse sticker on the back.
How long do I have to wait to receive my item?
I try my hardest to get all my items packaged and posted within a week. You will receive an email when your item has actually been posted. If your item is taking a while to get to you, I will send its tracking code and use this to tell you where abouts it is on its way to you!
Oh, an item I want to buy is 'Sold out', what can I do?
Send me an email with the name of the design and how many you would like to buy. I will reply telling you if i can make more, and how long this will be expected to take. At this point you can send me payment and I can get to work! I tend to run out of designs very quickly as I do not 'mass produce' my jewellery due to being a one-woman industry who likes to put obsessive care and attention into each piece.
Yes, I accept well concealed cash, personal cheque and postal orders. Click here to be taken to the order form. Fill it out and post it to the address on the form. When I've got your payment, I'll send you an e-mail. Please be careful when sending payment by snail-mail. I cannot be held responsible for anything that gets lost in the post on its way to me!
How secure is your shop?
This shop uses PayPal for its monetary transactions. PayPal automatically encrypts your confidential information in transit from your computer to mine using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). You can rest assured along with the 164 million Paypal users neither I, nor anybody else will be able to view your bank details when you buy from me.
I'd like to donate a photo of me wearing my Sugar Mouse purchase to your customer gallery. How do I do that?
There are lots of ways you can do this:
- load it onto myspace and tag us in it
- send it to us via myspace
- email it to contact@sugarmouseshop.co.uk
My jewellery has broken! What can I do?
This thankfully hasn't happened to any of my customers yet, but I know how annoying it can be when your favourite piece breaks, and is consigned to the bottom of your jewellery box. If something horrid befalls your purchase within a month of purchase, I am happy to do what I can to fix it free of charge. Beyond a month, you can buy spare chains etc from me for £1.00, and I will happily fix your item for a further £1.00 charge.
